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Privacy Policy

Last Updated: 9/30/2025

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At Big Island Retreat, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

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1. What Information We Collect

We collect personal information when you:

  • Submit a contact form on our website.

  • Make a reservation through our booking platform (InnRoad) or third-party travel sites like Expedia, Travelocity, or Booking.com.

The information collected may include:

  • Name

  • Email address

  • Phone number

  • Billing information (via third-party platforms)

  • Reservation and stay details

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2. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Confirm and manage your reservations

  • Process payments securely

  • Comply with legal or financial obligations

We do not sell or rent your personal data to third parties.

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3. Booking & Payment Processors

We use InnRoad to manage reservations and process payments. When you book a stay:

  • Your information is securely stored on InnRoad’s platform.

  • Payment is processed through InnRoad’s integrated payment system.

You may also book through trusted third-party platforms (e.g., Expedia, Booking.com), which have their own privacy policies.

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4. Third-Party Travel Sites

If you book through platforms like Expedia, Travelocity, or Booking.com:

  • Your data is governed by their individual privacy policies.

  • We receive only the information required to confirm and manage your stay.

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5. Cookies & Tracking

We do not use cookies, pixels, or third-party analytics tools on our website.

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6. Data Storage & Security

  • Your reservation data is stored securely on the InnRoad system.

  • Access to this data is limited to authorized staff members.

  • We take reasonable measures to protect your information from unauthorized access.

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7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Meet legal, accounting, or reporting requirements

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8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

To exercise these rights, contact us at:

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9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

If you have any questions about this policy or how your data is handled, please reach out directly. We're happy to help.

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