FAQ (Frequently Asked Questions)

Cancellation Policy: Big Island Retreat has a 60 day full refund cancellation policy.
Security Deposit & Cleaning Fee: Each of our rooms and Luxury Suite will be charged a security and cleaning fee.
Late Check Out: When requesting a late checkout, there will be a $75 fee. Please let us know in advance if you would like to request a late checkout. (Dependent on occupancy)
Children: The Big Island Retreat is an adult only facility. To ensure the comfort of other guest, you must be 18 years or older to stay at the Big Island Retreat.
No Smoking: Big Island Retreat is non-smoking property.

Conservation: We are mindful in our use of water, electricity, products, recycling and overall approach in our living without compromising your experience.
Complimentary: We provide guest parking, Wi-Fi, beach towels, hairdryers, iron & ironing board, fun water gear, laundry facilities and a fully equipped outdoor kitchen/BBQ.

Location: We are located walking distance or a short drive to a Supermarket, Pharmacy, restaurants, shopping and local trolley stops.
Car Rental: We recommend renting a car if you plan on touring the island. The trolley only provides in town service.
Water Gear: Bringing your own snorkel gear is helpful in that you know it fits. Guests are welcome to use what we have or we are happy to recommend places that offer rentals.
Special Excursions: If there is something special you would like to do while on the island i.e. Luau, Manta Snorkel, Dolphin/Whale watching, Mauna Kea Observatory…we suggest that you book in advance. Most of these excursions book up fairly quickly. We are happy to assist you with any of your plans.